Frequently Asked Questions

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Product

Questions about the product.

2 answers
How do I add fuel consumption tables for automatic bunkering costs?
Updated

Fuel consumption calculations are implemented for our customers on request. You can send us the fuel table for your vessels to operations@grey-wing.com or through the messenger window on the bottom right.

The tables should include:

  1. Vessel IMO
  2. Bunker consumption by speed (ideally segmented by DPP/CPP/Ballast but not required)
  3. (Optional) Wind force calculation

We can integrate this data into our recommendations for route deviations, so your crew managers know exactly what each deviation costs.

What platforms do you integrate with?
Updated

We aim to integrate with our customers partners on crewing HR, travel providers, port agents etc. as opposed to encouraging customers to use ours. However, we have access to additional providers that can be leveraged as part of the platform offering.

We have integrated with market leading platforms such as Compas, ATPI, Veson IMOS, Amadeus etc. in the past.

Greywing

Questions about using the platform.

5 answers
How do I make the text bigger?
Updated

One small thing that Users have asked us about is how to increase the size of the text when using Greywing.

If it is too small it can be quite frustrating, especially if you are working on a laptop.

Starting with 67% Zoom…

…and 125% Zoom.

Our best suggestion is to use the following keyboard Shortcuts:

On a Windows PC

Use the keys,

CTRL + to Zoom In

CTRL - to Zoom Out

CTRL 0 to return to a 100% Zoom

On an Apple Mac

It’s an almost identical action: replace the CTRL key with the COMMAND Ket

Use the keys,

COMMAND + to Zoom In

COMMAND - to Zoom Out

COMMAND 0 to return to a 100% Zoom

The best thing about this method is that your browser should remember the setting for each individual website. So each time you log in to Greywing the Screen should be the same way you left it.

Gif Showing the Zoom in and Out Function

Now you can adjust your screen to your pleasure!

What does Greywing do?
Updated

We are a digital platform that integrates across crewing HR platforms, travel providers, port agents, port restrictions etc. to provide a single source for crew managers to make informed decisions on crew changes.

How long do integrations typically take?
Updated

Integration timings vary depending on the scale and nature of integrations. In the past we have completed integrations in 2-4 weeks.

What is your pricing model?
Updated

We typically price on a tiered per vessel, per month basis depending on the level of integration desired.

How do you ensure crew managers are upskilled on using the platform?
Updated

We undertake an extensive onboarding process (in-person/virtual) to ensure that crew managers are able to benefit from all of the platform features. Additionally, we offer chat support and ensure regular check-ins to ensure crew managers are comfortable with the platform.